The “he said/she said” of Rx pricing tools
If you’ve ever used a prescription price-check tool for an Rx savings program (like ScriptSave WellRx), only to have been told a different price when the time came to collect & pay for the prescription at the pharmacy, then the next few paragraphs are for you.
Regardless of the product or service, it’s an infuriating thing to be quoted one price online, but to then be confronted with a different reality at the store (unless, of course, the price comes down – then we love it).
What can be done to avoid bad price-quotes?
For patients using prescription savings programs, there are a few steps that can be taken to help reduce the potential for errors with an Rx price-check tool.
In short, there are some very important things to keep in mind when doing a price look-up with a prescription discount card and overlooking any single one of them has the potential to make a mess of things.
In no particular order, at ScriptSave WellRx we always recommend that our members keep the following pointers in mind:
- Potential Problem #1
Prescription prices can be volatile and it’s not uncommon to find regular (even daily) price changes across pharmacies in any given zip code.
When using a price-check tool or mobile app to review the lowest prescription prices in your zip code, be sure to perform one final look-up on the same day that you end up collecting & paying for your script. As frustrating as it might be to discover that prices changed for your medication overnight, it’s far less frustrating to realize this before you leave home. Especially if you also discover that the same medication actually came down in price at a different pharmacy nearby (perhaps even giving you the opportunity to make arrangements to transfer the prescription).
- Potential Problem #2
Prescription medications come in many different strengths, forms, quantities, etc. There’s also the matter of brands & generics. However, a price-check tool for a prescriptions savings card like ScriptSave WellRx has to start somewhere – and the default settings on the website will generally only return pricing results for one very specific version of each medication. For example, perhaps the price-check tool will show results for the most commonly filled strength, quantity, form and manufacturer of the medication that you’re searching for.
When the results of your price-check are returned by the website or mobile app, ALWAYS take a few minutes to review the details against the details on your prescription … and make the necessary manual changes (if any are needed) using the drop-down menus that determine the drug’s Strength, Quantity, Form, Brand/Generic, etc. (see Fig.1)
- Potential Problem #3
Your pharmacist does not recognize or is not familiar with your prescription savings card.
If you’re using the ScriptSave WellRx card or mobile app, you can be confident that if your pharmacy showed up in our price-check tool, it’s more than likely that we have a contract with them to accept your savings card. We do our best to keep our database up-to-date so as not to send members on a wild goose chase. Perhaps the best way to approach using a ScriptSave WellRx card is to do so with confidence. Although this program is NOT insurance, an Rx savings card includes the same pharmacy processing information that pharmacists see & use every day on all the different insurance cards they deal with. That being case, simply hand your ScriptSave WellRx card to the pharmacist, point to where the card shows the Rx BIN, Rx PCN, etc. and ask,
“Would you please process my prescription using these details and let me know what my out-of-pocket cost will be?”
U.S. Based Call Center Support
Another useful hint to keep in mind is that all ScriptSave WellRx members are serviced by a toll-free customer support number (staffed by real people right here in the U.S.). If you ever have a problem, you can call the support line toll-free at 1-800-407-8156, Monday through Friday, from 9am to 8pm EST, and our friendly staff will be glad to help get to the bottom of any issues. Given the real-time need that many patients face with filling their prescriptions, if you’ve had issues at a particular pharmacy in the past, it might be helpful to call our support staff ahead of your next visit to fill your prescription. If necessary, our staff may be able to call your pharmacy on your behalf – ahead of your visit – so that everything is smoothed out before you arrive to pick-up and pay.
Final Thought – Love your Pharmacist (and Always Ask the Cash Price)
Please always keep in mind that pharmacists have a LOT going on and they can be incredibly busy. Although they can make it look simple at times, that’s generally a reflection of their professionalism & experience, and their role in a patient’s healthcare is not to be underestimated. Pharmacists are a truly valuable resource and they juggle a lot of different tasks. If you meet a pharmacist who looks at your prescription savings card and doesn’t immediately recognize it, don’t be surprised. We can’t expect every pharmacist, at every pharmacy, to recognize and remember every single savings card and insurance program that they have a contract with. More often than not, if you ask your pharmacist (politely) to try processing your prescription using the details on the card, they will be happy to give it a try. If that doesn’t work, and if you’re using a card from ScriptSave, you have a tollfree support number to call for assistance.
As for “Always Ask the Cash Price” … that’s a must-do for patients who don’t want to over-pay (especially for those WITH prescription insurance). For more insights on this, read our blog post on why you should Always Ask the Cash Price.
If you’re struggling to afford your medications,
visit www.WellRx.com to compare the cash price at pharmacies near you.
You may find prices lower than your insurance co-pay!
- Potential Problem #1